Privacy Policy.

TwoFifths Design Cookie Monster

At TwoFifths, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We will change this Policy in line with legislative changes, so please check this policy on an ongoing basis to keep abreast of any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@twofifthsdesign.com

Who are we?

We’re TwoFifths Design, an independent strategic and creative design agency based in Edinburgh.  We are registered in Scotland – no: 575802 with Company’s House. 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services.

What type of information is collected from you?

The personal information we collect may include your name, address, email address and any other personal information you choose to give to us.

How is your information used?

We may use your information to:

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • send you communications which you have requested and that may be of interest to you;

Information Retention

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary, to complete the purpose for which it was gathered, or for as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and clients.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Consent

You have a choice about whether or not you wish to receive information from us.

We will not continue to contact you for marketing purposes by email, phone or text message unless you have given your explicit prior consent. We will not continue to contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: hello@twofifthsdesign.com

16 or Under

We are obliged to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ensure you obtain your parent/guardian's prior permission whenever you provide us with your personal information.

Accessing and Updating your Information

You have the right of access to your personal information held by TwoFifths Design. You also have the right to request that your personal information is permanently erased.

Anyone wishing to access or erase their personal information should put their request in writing to the company.

TwoFifths will endeavour to respond to any such written requests as soon as is reasonably practicable within 31 calendar days, in compliance with the GDPR.

Exemptions

Certain data is exempt from the provisions of the GDPR which includes the following: -

  • National security and the prevention or detection of crime

  • The assessment of any tax or duty

  • Where the processing is necessary to exercise a right or obligation conferred or imposed by law upon the company.

The above are examples only of some of the exemptions under the Act. Any further information on exemptions should be sought directly from the company

Accuracy

The accuracy of your information is important to us. We’re always working on ways to make it easier for you to review and correct the personal information that the company holds. If you change your email address, or if any of the other information we hold is inaccurate or out of date, please email us at: hello@twofifthsdesign.com.

Breach

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us your personal information, we take steps to ensure that it is treated securely. Please be aware that whilst we take all reasonable precautions to protect any data in transit, we cannot 100% guarantee the security of any information you transmit to us via this medium, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

If you believe your information has been compromised and would like to lodge a complaint, please contact our Data Protection Officer by emailing: hello@twofifthsdesign.com.  Alternatively, you can lodge your complaint directly with the Information Commissioners Office.

Use of 'cookies'

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Visitor data

For customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Links to other websites

The TwoFifths Design website contains links to other websites.  Once you have used these links to leave our site, you should note that we do not have any control over other websites.  We cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting such sites and such sites are not governed by this policy.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in August 2022.